A return request can be accepted ONLY if:

• The product delivered is incorrect

• The product received is damaged during transit

• The product does not match the order specifications or size

• The wrong grade/material was supplied

• All return requests must include order details and clear photos/videos.

We do NOT accept returns for:

• Custom-made, cut-to-size, or special-grade items

• Products that have been used, installed, or modified

• Items damaged due to improper handling after delivery

• Bulk orders supplied as per approved PI (Proforma Invoice)

• Clearance or discounted stock

3 days of delivery

Requests made after this period will not be eligible.

1. Email or call us with your concern:
   info@metrotubescorp.com
   +91 9769540888 / +91 8286129170

2. Provide your Order ID, product details, and photos/videos.

3. Our team will verify and approve the return if valid.

4. Products must be returned in original condition and packaging.

Unauthorized returns will not be accepted.

Once the returned product is received and inspected:

• Refund will be approved only if the product qualifies

• Refunds will be processed via bank transfer

• Refund processing time: 7–10 working days

Processing time may vary depending on the bank.

Where applicable, we may offer:

• Replacement of incorrect/damaged items

• Exchange for the correct size/grade (if available)

Replacement timelines depend on stock availability.

• If the error is ours (wrong or defective product):
  ✔ We cover the return shipping.

• If the customer ordered the wrong size/grade:
  ❌ Customer must cover shipping costs.

For all return-related queries, please contact our support team. Once your request is verified, we will provide the correct return instructions and the designated return point.

Email: info@metrotubescorp.com
Phone: +91 9769540888 / +91 8286129170